PureTrail

Return & Exchange Policy

30-Day Guarantee for Your Peace of Mind

Policy Summary

30 Days

From date of delivery

Original Packaging

Item must be in original packaging

Warranty Cases

Full refund including shipping

Return Conditions

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery under the following conditions:

Returns Accepted:

  • Item has not been used and is in original packaging
  • Item retains its original condition and completeness
  • Return request is made within 30 days of delivery
  • Original receipt or proof of purchase is provided
  • All tags and seals are intact

Returns Not Accepted:

  • Personal hygiene items (electric toothbrushes, hair dryers, etc.) after opening
  • Items with signs of use or damage
  • Items without original packaging or completeness
  • Items damaged due to customer fault
  • Items after the 30-day return period has expired

How to Return an Item

1

Contact Us

Email us at puretrail@nczjck.com.cn with your order number and reason for return within 30 days.

2

Confirmation

Our team will review your request and provide a return authorization.

3

Ship Back

Pack the item in original packaging and ship to the provided address.

4

Refund

After receiving and inspecting the item, refund will be processed within 5-7 business days.

Refund Information

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

Refund Timeline:

  • Item inspection: 2-3 business days after receipt
  • Refund processing: 5-7 business days
  • Bank processing: 3-5 business days (depends on bank)

Shipping Costs:

  • Warranty cases: We cover all shipping costs
  • Customer-initiated returns: Customer pays return shipping
  • Original shipping cost is non-refundable

Warranty Service

All products in our store come with an official manufacturer warranty. The warranty period is specified in the product documentation.

  • Warranty covers manufacturing defects
  • Warranty repairs are handled by authorized service centers
  • Receipt and warranty card required for warranty service
  • Warranty does not cover damage from improper use

Need Help?

If you have questions about returns or exchanges, our support team is ready to help:

Contact Support